At LINEAR, we want you to be happy with your order. Because many of our items are made to order, please review the policy below before purchasing.
Returns
We do not accept returns for change of mind, wrong size choice, or buyer’s remorse.
Since our products are made to order, returns are only accepted if:
You received the wrong item
Your item arrived damaged or defective
Your order was lost in transit
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:
- Your order number
- A clear photo of the item
- A photo of the shipping label and packaging, if needed
Once reviewed, we will either send a replacement or issue a refund, depending on the situation.
Refunds
Refunds may be approved only for:
- Damaged items
- Defective items
- Incorrect items sent by mistake
- Orders that are confirmed lost in transit
Approved refunds will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges at this time. If you need a different size or color, please place a new order.
Sale Items
Final sale or discounted items are not eligible for refund unless they arrive damaged, defective, or incorrect.
Shipping Costs
Shipping costs are non-refundable unless the return or refund is approved because of our error.
Non-Returnable Items
The following items are not eligible for return:
- Worn items
- Washed items
- Items without original packaging
- Items damaged by the customer after delivery
Contact
For return or refund questions, please contact us through our store support page or email with your order details.